Refund Policy

SlideCraft by Therese values transparency and fairness in all client engagements.

Because services provided involve time, creative work, and customization, refunds are handled according to the guidelines below.

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Before Work Begins

If a project is canceled before any work has started, a full refund may be issued if payment has already been made.

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After Work Has Started

Once work has begun, payments are non-refundable, as time and resources will have already been allocated to the project. This includes research, design, formatting, and content structuring.

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Partially Completed Work

If a project is canceled after partial completion, no refund will be issued for work already completed. Any completed materials may be shared with the client at the discretion of SlideCraft by Therese.

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Delays & Client Feedback

Refunds will not be issued for delays caused by missing content, late feedback, changes in scope, or lack of response from the client.

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Dissatisfaction

If a client is dissatisfied, SlideCraft by Therese will make reasonable efforts—within the agreed project scope and revision limits—to address concerns and deliver a satisfactory result.

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Exceptional Circumstances

Refund requests outside these terms may be reviewed on a case-by-case basis and are not guaranteed.

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If you have questions about this Refund Policy, please contact hello@slidecraftbytherese.com